By Amrit Pal Singh Sidhu
Amritsar, 22 January, 2025
Deputy Commissioner Sakshi Sawhney's surprise visit to Guru Nanak Dev Hospital marked a significant turning point in the pursuit of exceptional patient care and satisfaction.
Her visit brought to light the challenges patients face and prompted her to direct hospital staff to deliver empathetic and compassionate service.
Deputy Commissioner Sawhney is poised to usher in a new era of healthcare excellence, where patients receive world-class treatment with dignity and respect.
The Deputy Commissioner instructed the Medical Superintendent that the problems of the patients should be solved on a priority basis and special care should be taken to ensure that all the facilities provided at the hospital are available to the patients.
During her inspection of various departments, she stressed the importance of cleanliness, clear signage, and patient convenience, inspiring a culture of excellence.
To ensure lasting change, Deputy Commissioner Sawhney established a management committee to regularly review progress and patient satisfaction, paving the way for a brighter future.
The Deputy Commissioner instructed that there should be complete arrangement of lights at the hospital at night and complete arrangements should be made for the safety of the families accompanying the patients.
Her commitment to enhancing emergency services, optimizing resource allocation, and improving the overall patient experience is set to have a profound impact on the hospital's services, raising the standard for healthcare excellence.