Special DGP AS Rai directs PGD portal officers to ensure timely, transparent redressal of public grievances
Babushahi Bureau
Chandigarh, April 17, 2026: In a move aimed at strengthening grievance redressal and enhancing transparency in policing, Special DGP (Traffic and Road Safety-cum-Public Grievances) AS Rai on Friday chaired a virtual review meeting with all nodal officers of the Public Grievance Division (PGD).
The meeting was convened to review the status and disposal of complaints received through the PGD portal “pgd.punjabpolice.gov.in”, a dedicated platform for citizens to submit grievances related to the Punjab Police.
The development follows directions from DGP Punjab Gaurav Yadav, who tasked Special DGP AS Rai with reviewing pending complaints and later conducting field visits to police units where complainants will be heard and grievances addressed on the spot.
During the meeting, Special DGP AS Rai issued strict instructions to ensure that all public complaints are uploaded and processed exclusively through the PGD portal. He directed nodal officers to personally monitor complaint disposal and ensure that enquiry reports are fair, detailed, and address all allegations comprehensively.
Emphasising accountability and efficiency, he said, “Transparency, accountability, and timely justice to complainants must remain the top priority.” He also stressed that officers must be fully trained and conversant with the PGD portal for effective grievance handling.
To further strengthen the system, officers were instructed to dispose of complaints within the stipulated time frame and ensure strict accountability for any delays.
The Special DGP also announced the establishment of dedicated complaint-handling desks at the police station level to ensure timely uploading and resolution of grievances.
Urging officers to adopt a people-centric approach, he directed them to treat complainants with courtesy, patience, and sensitivity while making sincere efforts for prompt redressal.