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Haryana Right to Service Commission orders Rs 5,000 compensation to Ambala resident in property ID case
Issues show-cause to officials
Babushahi Bureau
Chandigarh, February 27, 2026: The Haryana Right to Service Commission has issued strict directions in the case concerning the issuance of a new property ID to Ambala resident Smt. Surjit Kaur, emphasizing efficiency, transparency, and accountability in administrative processes.
The Commission noted that the complainant’s appeals were initially rejected by the First Grievance Redressal Authority (FGRA). Following an interim order on February 9, 2026, the disputed property was recognized under the authorized category.
Earlier, the Municipal Corporation of Ambala had claimed that the plot was unauthorized. However, after detailed verification, it was clarified that the property lies on the boundary between village limits and the authorized area.
The Commission highlighted that under the Haryana Right to Service Act, 2014, appeals at FGRA and Second Grievance Redressal Authority (SGRA) levels must be resolved within 30 working days, encouraging grievances to be settled at the initial level wherever possible.
Show-cause notices have been issued under Regulation 10 of the Haryana Right to Service (Management) Regulations, 2015 to the FGRA officers who rejected the appeals on October 9, 2025, and December 1, 2025. They have been asked to explain why departmental action should not be recommended against them under Section 17(1)(d) of the Act.
Acknowledging the inconvenience caused to Smt. Kaur, the Commission directed a compensation of ₹5,000, initially payable from the Municipal Corporation funds, recoverable from the concerned officials if necessary. Non-payment by March 13, 2026, will attract further penalties under Section 17(2).
The Commissioner of the Municipal Corporation, Ambala, must submit a compliance report by March 16, 2026, while the concerned FGRA officer is required to respond by March 9, 2026.
The Commission reaffirmed that the State Government remains committed to timely, transparent, and effective citizen services and will continue taking strict action against negligent officials.