HERC appoints Engineer Rakesh Kumar Khanna as Electricity Ombudsman
Babushahi Bureau
Chandigarh, January 19, 2025 – The Haryana Electricity Regulatory Commission (HERC) appointed Engineer Rakesh Kumar Khanna as the Electricity Ombudsman on January 17, aiming for the swift and transparent resolution of consumer complaints.
With over 25 years of experience in the power distribution sector, Khanna regards this role as a significant opportunity to address and resolve consumer issues effectively.
HERC has created a robust three-tier system for redressal of consumer complaints. Under which disputes up to Rs 1 lakh are resolved through 21 CGRFs at the circle level.
Disputes of Rs 1–3 lakh are heard in four zonal CGRFs. Disputes of more than Rs 3 lakh are settled by two corporate CGRFs (Panchkula and Gurugram).Consumers dissatisfied with the decision of CGRF can submit their complaints before the Electricity Ombudsman.